We have compiled an informative list of frequently asked questions for your convenience.

Why use wrapped doors instead of other budget options?

Wrap doors is the only budget option for moulded (with a design on the face or side) doors and panels, except for solid wood which is expensive. Advantages of wrap doors:

• Wrap doors are modern, stylish and practical used internationally by interior designers, architects and contractors to achieve excellence and express beauty and taste in homes all over the world.

• The quality and density of MDF/supawood used to manufacture wrap doors is much higher than that of cut-and-edge Melamine (made of chipboard) boards which also makes it ideal for areas with high humidity for example at the coast.

• Wrap Doors designs choices; one of the biggest benefits of vinyl wrap doors is the fact that there are so many designs available. The MDF/supawood panels that the vinyl is bonded to, can be cut into a large number of profiles, from simple flat doors through to doors with ornamental deep routing/profiling.

• More colour choices: Wrapped MDF has a huge variety of colours +-400 compared to the 50/60 in melamine/chipboard available in South Africa. The vinyl comes in a large range of colours including solid- and wood grain colours with smooth, textured, embossed, satin and gloss finishes. In some cases, you’d have trouble telling a vinyl wrap door apart from a painted door! What this means is that you can choose a vinyl wrap door to suit any style kitchen and in any colour that you want, practically.

• Wrap Doors are Durable and Low Maintenance: Another reason why wrap doors are such a great choice for the kitchen is the fact that they are both durable, low maintenance and easy to clean, which is what you want of any materials that you use in such a high traffic area. Vinyl wrap doors are more scratch and chip resistant than painted doors. They also seal out moisture in normal use applications, so you don’t have to worry about the doors warping or swelling. Vinyl wrap doors need nearly no maintenance at all – just wipe them clean and check the hinges occasionally. They never need to be repainted or anything like that.

• Wrap Doors are Easy to Clean: Another benefit of vinyl wrap doors is the fact that they are so easy to clean. All you need to do is to give them a wipe with a soft sponge and some soapy water, and then dry them off afterwards. There is no need to use heavy or harsh cleaners at all – in fact, doing so may actually damage the door! If you have stubborn stains or marks that won’t come off with the soapy water, just gently wipe these off using diluted methylated spirits.

Hygiene and looks; unlike cut-and-edged slab or panel doors, Wrap doors does not have a glue line on the front edge because it is wrapped around the sides, making it more practical in areas where hygiene is important. Unlike the cheaper melamine/chipboard slab type doors where edging on the sides leave micro gaps on the edges where dirt, grime and germs can accumulate.

Design freedom; available in various thicknesses (12mm, 16mm, 19mm, 22mm and even 30mm) which makes it ideal for a wide range of applications.

Decorative and finishing products on offer; a large range of shaped/moulded decorative doors, faces, CNC panels, cabinet cornices, lightshields and filler panels/strips available to beautify and finish cabinetry installations.

 

What does SA WRAP supply?

We are specialists in the manufacture and supply of Wrapped MDF (Supawood) Cupboard doors and panels in almost any size, shape or thickness, a complete service and product. This means that we can supply a large variety of flat panels used in the manufactuing of furniture and cabinetry:

• Complete doors, panels and accessories, wrapped, edged and hinge holes drilled when required.

• Almost any wrap colour or pattern on the market

• Apart from our wide range of door patterns, we can copy/match any existing door pattern with our advanced CNC machining systems. 

• Raw Supawood/MDF doors and panels for paint techniques

• We are set-up for custom sizes but don’t need to charge higher prices just because each door is a different size or non-standard

We DON’T SUPPLY the actual cupboards/carcasses. 

We supply all the doors, drawer fronts and “colour” or exposed parts of a cupboard. In other words, when the doors are closed – we supply all the parts you can see, excluding the handles and knobs and hardware.

 

We DO ALSO supply fancy extra’s like

• Wine rack fronts and inners

• Wine rack slotted shelves for strength and attractiveness

• Roller shutter cabinet Doors

• Lattices and vented doors

• Engraving on doors chosen from our wide range of designs

• Cornices & Lightscreens

• Wrapped finishing strips (quarter rounds and cover strips)

• Kicker Boards

• Exposed panels with patterns to match doors

• Valence and trim panels

• Farm-style grooved pillars and rosette filler panels

And various other trims that give a kitchen that extra touch

Can I re-wrap (re-surface) my existing cupboard doors or panels

Our 3D foiling process allows us to only wrap flat furniture/cabinet components, not assembled cupboards or furniture.

Re-wrapping or the restoration of existing doors/panels is not worthwhile due to the increased logistics and labour costs. Re-wrapping invariably delivers poor results for the following reasons;

- Old doors have to be re-heated to 110 degrees C in order to re-activate the glue and tear-off/remove the old foil, this leads to damaged doors that probably will deform and buckle or bend.

- More time is spend finishing/sanding the old doors, trying to create a clean smooth surface. We very seldom, if ever, get the old "rubbery" glue off successfully. In cases where you get de-lamination on old doors, it was sub-standard glue to start off with, to try and save a bad job is just not worth it!

- Results or quality cannot be guaranteed due to probable damage to the supawood when tearing off the old foil.

The only sensible options left are:

- To have the old doors painted

- Replacement, in which case we can quote for the manufacture of new wrap doors. Most customers are pleasantly surprised at the price of new doors, where the quality and workmanship is guaranteed. All that we require are the sizes, colour and Design/pattern to quote.

 

What is a wrapped door or panel?

A wrap part (door, panel etc.) is made of Supawood that is covered with pvc sheet that comes in a huge variety of colours. How is it made?

• We cut and shape/CNC router MDF to our customer’s size and design specification.

• The parts are then sanded and finished

• Heat activated glue is then sprayed onto the surfaces where the foil must be wrapped onto

• The glue is left to dry. Once dry it is sanded again to get a smooth finish

• The doors are packed alongside each other in a vacuum press. We then cover the doors with the required foil. The press heats up the foil and glue, after which we apply vacuum to pull/suck the foil snugly onto and over the doors and into the pattern profiles. Similar to covering something snugly with a blanket.

• The doors are then trimmed, washed and packed, ready for shipping and installation.  

 

How do I get a quote on Wrap Doors (and Panels)?

Simply follow these steps:

1. Choose the door design you like

2. Choose the colour/wood effect and design you like

3. Measure your doors and draw fronts

4. Measure your exposed panels if required

5. Download and Complete our order form (downloads section), fill in, and send back to us with your complete cutting list, pattern and required colour. Homeowners usually get this from a carpenter or fitter.

 

How to get your quote from us:

• Send us an email that includes your sizes (on the downloaded order form) and we will quote you on a new set of doors which is ready to fit.

or

• Login or sign up on InstaQuote*

*Register with us for Insta-quote, after approval you will have 24/7 access to generate your own quotes online.

 

How to Contact us for enquiries:

• Fill-in the email contact-us form here

• Phone us on 083 600 0073

Why is SA WRAP known as a reliable supplier of Wrap Doors and Panels for Cabinets?

• We have back-up machines for every machine in our production line, which means that if one should fail we can still get your job done on time

• We have dual back-up generators, in case of power cuts or cable theft

• Our machines are regularly maintained 

• We use good quality machinery from Europe, with a track record of reliability

• We carry a large amount of stock, and buy in bulk from reputable suppliers.

• We have a strict 6-point quality system in place for EVERY job

 

From years of hard won experience we understand the importance of a supply relationship where customers can rely on our:

• Accurate lead times

• quality, 

• proper planning and 

• on-time shipping 

 

So that we can ensure minimal:

• on-site disruption and unnecessary stresses, 

• leading to drawn out installations, possible penalties and late or drawn out projects and late payments from customers

How to do a quick kitchen revamp or re-face at a fraction of replacement cost?

Reface rather than Replace. Replacing the cupboard doors and draw fronts will have an enormous impact on your kitchen’s look and feel. Quite often the kitchen cupboards (carcasses) themselves are in good condition and don’t need to be replaced, but the doors are tired, worn or outdated. Simply getting new doors and exposed panels for your kitchen cabinets is an inexpensive way to freshen up and revamp your kitchen for a completely new look. If you keep to a colour roughly the same as your existing kitchen you don’t even have to worry about the existing edging or exposed panels. Some customers opt to go for a modern mixed colour look.

Simply follow these steps:

• Choose the door design you like

• Choose the colour/wood effect you like

• Measure your doors and draw fronts

• Measure your exposed panels if required

• Send us an email that includes your sizes and we will quote you on a new set of doors which is ready to fit.

Your kitchen will look fresh and renewed with little cost and low effort.

How to clean and take care of Wrapped Doors

Maintenance, Cleaning and Care of Wrapped Cupboard doors

• Cleaning and general care

     - Wipe with mild dishwashing soap. Avoid pouring water onto the doors, and the use of excessively wet cloths

     - Wipe cooking splashes immediately, they are easier to clean when wet

     - Use soft lint free cloth or soft sponge to clean and wipe dry

     - DO NOT use steel wool, sand paper, abrasive sponges, commercial cleaning materials, scouring pads

     - DO NOT apply or clean with any Acids or Ammonia based products. 

     - DO NOT use thinners, turps/turpentine, petrol, alcohol, bleach, acetone or furniture oils

• Keep excessive heat away from doors, panels and edging:

     - Pull high heat items like your toaster or kettle out from under wall cupboards when in use

     - Turn your kettle around so that steam projects away from cabinets

     - If you have cupboards installed directly above the stove, always install a cooker hood / extractor 

• Keep doors away from excessive moisture/ standing water

     - Wipe water or liquid spills off the surface of the doors immediately

     - Never allow the doors to be immersed or in direct contact with standing water/liquid

     - Frequently check for water leakages in sink and vanity cupboards

• Avoid striking the doors with heavy or sharp objects

• Keep door knobs, handles and drawer runners securely fastened

• Check the hinges are properly installed, fully engaged and clipped in

     - Over time hinges and screws can work loose, take the time to tighten up the screws if you notice they are getting loose. Consider checking the fittings every 6 months.

     - When screws are loosely fitted they easily tear out damaging the cabinet and door.

• Children (And Adults) climbing or leaning on doors or handles will damage and break the doors and fittings. Draws, Doors and Door handles and knobs are not steps for climbing up. 

• Always close draws and doors when not in use. Walking into a door or over-extending the doors may lead to injury to persons and damage of the hinges and doors

• Never force a door to open further than the hinges would allow.

• Avoid slamming doors and draws. Avoid leaving doors and draws open in windy areas.

Which is better for Kitchen Cupboard doors, MDF (Supawood) or Melamine (Chipboard)?

These two most commonly used materials in cabinetry door and panel design each have their important place in cupboard and kitchen design, however when design freedom, attractive style, practicality, quality and cost are important the following needs to be considered:

• Classy and attractive Designs; MDF or supawood can be routered, carved and machined and therefore offers a large variety of attractive designs for doors, panels and decorative and finishing mouldings, only equalled by solid wood. Melamine (chipboard covered with an overlay) cannot offer this versatility and is only available in flat doors and panels with edging that leaves a glue line on the sides/edges.

• MDF or supawood is available in various thicknesses as opposed to melamine’s 16mm. MDF or supawood can be painted or wrapped and is more moisture resistant, dense and therefore more durable and of better quality. In fact architects and interior designers prefer MDF or supawood at the coastal areas where humidity is high.

• MDF doors are fractionally more expensive than Melamine/chipboard. Melamine is mainly used as carcass material and cheap contractors slab doors, ideal for budget complex developments where low cost is the highest priority.

 

Who buys from SA Wrap?

• Fitters, carpenters and kitchen manufacturers

• The informal market, “one man shows” / small cash businesses

• Developers, complexes

• Handymen and insurance claims

• Resellers and cut & edge shops

• Shopfitting

• Parts for Furniture manufacturing

• DIY market

• New units

• Refacing or remodelling market

• Caravan & motorhome replacement doors

What is a vinyl wrapped door (3D Thermofoiled cupboard door)?

• A vinyl wrap door is one where the door is made up of an MDF panel that has been cut, routed and profiled as desired and then glued and covered with a vinyl form that is pressed to the door using heat and vacuum. The back of the door is usually pre-laminated. 

• This process is not similar or comparable to car wrapping.

• Most cupboard doors you encounter in homes across Southern Africa will be either chipboard with melamine or wrapped Supawood/MDF doors.

• This process can only be applied to doors and panels, not existing cabinets. 

• CNC cutting of doors, panels and cabinetry related finishing products

• Doors, panels, lightscreens, scotias/ cornices. 

 

Different Door Types
How to measure kitchen doors for replacement
Tips for Hanging Cupboard Doors
Why buy from SA WRAP?

• Lead times on time-in time- every time, we keep our promises

• Value for money

• Workmanship guarantee, no nonsense replacement

• Large Variety of colours & designs

• Constant development of innovative and new wrap products

• Value add services

     a. Stable door cutting (separate upper and lower patterns on a single door)

     b. Stack door wrapping (doors are wrapped with a continuous grain pattern)

     c. Stack door cutting (drawer stack is manufactured to look like a single door)

• Unique variety of products:

     a. Lattice and Vented CNC doors for grocery, laundry and gas cabinets

     b. 3D engraving on doors

     c. Picture frame shaker doors

     d. Range of Farm-style kitchen accessories

     e. Variety of cottage glass type doors (multiple cut-outs on one door)

• Superior packaging incl. special packaging for couriers

• Large variety of colours and patterns

• CNC capabilities

     a. Ability to match existing designs

     b. Cutting of custom designs and panels (website link)

• Wrapping of panels and backboards to match all our available colours

• Can wrap large format doors (2660mm) and panels (2700mm) 

• Wrapped on edging for panels which is attractive and eliminates visible glue lines

 

Why is SA Wrap a market leader?

Because we get these things right:

• Ongoing reliability, excellence in service and quality

• Our unique free usage InstaQuote web quoting and ordering system

     - Allowing you to edit, change and save quotes

     - Convert quotes to orders at the click of a button

     - Available 24/7

     - Accurate quotes and costing

     - Mark-up function for your customers

     - Cutting admin lead times for quotes and orders to a minimum 

• Constant Innovation and development in the areas of:

     - New Products

     - New Door Patterns

     - Value add to our customers

Do you ship to my Town/Province/Country?

We deliver to Pretoria, Johannesburg and ship to all the provinces in South Africa and countries in Southern Africa (for example Botswana, Namibia, Mozambique, Zambia, Zimbabwe, Lesotho, Swaziland and further afield). While we don’t ship directly to these countries, we are happy to deliver to your shipping agent /courier company, so they can facilitate the cross-border processes. Many of our cross-border customers operate like this.

When will my order ship?

We complete our work within 5-7 working days. Thereafter you or your courier company can collect the day after completion. Orders that are being delivered on our trucks are subject to the next delivery scheduled to your area. – Please contact us if you need to know on exactly which day you will get your order. 

Wrap Door Pre-Fitment, Loading, Handling and Storage Instructions

 

Please read this together with “How to clean and care for Wrapped Doors” in the FAQ section.

         Care during Loading and Transportation

-          - Handle with care and ensure that your doors are not bumped

-          - Load on a flat surface and pack like a puzzle, in a proper stack

-          - Preferably load in a closed vehicle or cover the doors to keep it away from direct sunlight, to prevent excessive heat on doors, panels and edging, especially in summer

-          - Unload a.s.a.p. on arrival at your destination

-          - Do not leave doors on your vehicle, in the sun, for extended periods of time

-          - Keep doors away from excessive moisture/ standing water. Wipe water or liquid spills off the surface of the doors immediately

-          - Never allow the doors to be immersed or in direct contact with standing water/liquid

 

         On Site Handling

-          - Unload a.s.a.p. on arrival

-          - Fit hinges and Install as soon as possible

-          - While fitting do not leave doors on a vehicle or in direct sun outside

 

         On Site Storage

-          - Do not store in a humid hot environment i.e. galvanized building or container

-          - Do not store on a cold surface or floor.

-          - Store on a flat, level surface on top of a layer of level and evenly spaced offcuts or scrap wood. Once again, store on a flat surface and pack like a puzzle, in a proper and even stack.

-          - Doors can be stacked upright against a wall, during fitting, for short periods of time. Ensure that you place the doors on top of offcuts, on the floor.  

What Kills Kitchens and Cabinetry?

Please comply to the following advice to prevent serious damage by water/heat to your kitchen or built-in units:

*WATER

• Insist that your tiler/sub-contractor seals between the workstops and tiles with silicone (NOT GROUT).

• Water spillage on worktops, floors and inside cupboards must be dried immediately to prevent absorption (ESPECIALLY IN THE SINK AREA). When spillage occurs that run down the doors, dry the bottom of the doors and underside of the worktop immediately.

*HEAT

• Toasters and fryers placed under wall units will cause damage to doors,  lightscreens/shields and other cupboards, move these to the front of the worktop or under an extraction unit to allow heat to dissipate.

• Kettles must not be used under wall units as heat and steam will damage the product, face the spout outwards from the wall

*PLEASE NOTE

SA Wrap will take no responsibility for any damage caused by water, moisture or Heat



 

PROTECTION OF PERSONAL INFORMATION

1. POLICY STATEMENT

1.1. SA Wrap Pretoria (Pty)Ltd processes personal information of its employees, members, clients and other data subjects from time to time. As such, it is obliged to comply with the Protection of Personal Information Act No. 4 of 2013 (“POPI”) as well as the Promotion of Access to Information Act No. 2 of 2000 (“PAIA”).

1.2. In line with this, SA Wrap Pretoria (Pty)Ltd is committed to protecting its members’/clients’/supplier’s/employees’ and other data subjects’ privacy and ensuring that their personal information is used appropriately, transparently, securely and in accordance with applicable laws.

1.3. This Policy sets out the manner in which SA Wrap Pretoria (Pty)Ltd deals with such personal information and provides clarity on the general purpose for which the information is used, as well as how data subjects can participate in this process in relation to their personal information.

1.4. In addition to this policy, the company has also developed a manual and made it available as prescribed under the PAIA Act. Where parties/requesters submit requests for information disclosure in terms of this manual, internal measures have been developed together with adequate systems to process requests for information or access thereto.

 

2. OBJECTIVES

2.1. To ensure legislative compliance (POPI and PAIA Acts) in respect of all personal information that SA Wrap Pretoria (Pty)Ltd collects and processes.

2.2. To inform employees and clients as to how their personal information is used, disclosed and destroyed.

2.3. To ensure that personal information is only used for the purpose for which it was collected.

2.4. To prevent unauthorised access and use of personal information.


3. DEFINITIONS

3.1. “Biometric information” means the physical, physiological or behavioural identification, including finger printing, amongst others.

3.2. “Processing” means:

3.2.1.   The collection, receipt, recording organisation, collation, storage, updating, modification, retrieval, alteration, consultation or use;

3.2.2.   Dissemination by means of transmission, distribution or making available in any form;

3.2.3.   Merging, linking, erasure or destruction of information.

3.3. “PAIA” means the Promotion of Access to Information Act No. 2 of 2000

3.4. “POPI’ means the Protection of Personal Information Act No 4 of 2013

3.5. “Regulator” means the Information Regulator established in terms of the POPI Act.


4. COLLECTION OF PERSONAL INFORMATION

4.1. SA Wrap Pretoria (Pty)Ltd collects and processes various information pertaining to its employees, members, clients and suppliers. The information collected is based on need and it will be processed for that need/purpose only. Whenever possible, SA Wrap Pretoria (Pty)Ltd will inform the relevant party of the information required (mandatory) and which information is deemed optional.

4.2. The employee, member or client will be informed of the consequence/s of failing to provide such personal information and any prejudice which may be incurred due to non-disclosure. For example, SA Wrap Pretoria (Pty)Ltd may not be able to employ an individual without certain personal information relating to that individual or the organisation may not be in a position to render services to a client in the absence of certain information which is required.

4.3. SA Wrap Pretoria (Pty)Ltd will process information in a manner that is lawful and reasonable (i.e., will not infringe the privacy of the individual or company).

4.4. Where consent is required for the processing of information, such consent will be obtained.

4.5. Information will be processed under the following circumstances:

4.5.1.   When carrying out actions for the conclusion or performance of a contract

4.5.2.   When complying with an obligation imposed by law on the company

4.5.3.   For the protection of a legitimate interest of the data subject

4.5.4.   Where necessary, for pursuing the legitimate interests of the company or of an authorised third party to whom the information is supplied.

4.6. Examples of the personal information SA Wrap Pretoria (Pty)Ltd collects includes, but is not limited to:

4.6.1.   Information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of an employee.

4.6.2.   Information relating to the education or the medical, financial, criminal or employment history (this includes disciplinary action) of an employee.

4.6.3.   Banking and account information.

4.6.4.   Contact information.

4.6.5.   Trade union membership and political persuasion.

4.6.6.   Any identifying number, symbol, email address, telephone number, location information, online identifier or other particular assignment to the employee, member or client

4.6.7.   The biometric information of the employee, member, client or data subject

4.6.8.   The personal opinions, views or preferences of an employee (also performance appraisals or correspondence) and the views or opinions of another individual about the person

4.7. SA Wrap Pretoria (Pty)Ltd shall not process special personal information without complying with the specific provisions of the POPI Act. Special information includes personal information concerning:

4.7.1.   the religious or philosophical beliefs, race or ethnic origin, trade union membership, political persuasion, health, sex life or biometric information of a data subject; or

4.7.2.   the criminal behaviour of a data subject, where such information relates to the alleged commission by a data subject of any offence committed or the disposal of such proceedings.

4.8. Collection of employee information:

4.8.1.   For the purposes of this Policy, employees include potential, past and existing employees of SA Wrap Pretoria (Pty)Ltd. Independent contractors are treated on the same basis where the collection of information is concerned.

4.8.2.   When appointing new employees/contractors, SA Wrap Pretoria (Pty)Ltd requires information, including, but not limited to that listed above, from prospective employees/contractors, in order to process the information on the system/s. Such information is reasonably necessary for the Company’s record purposes, as well as to ascertain if the prospective employee/contractor meets the requirements, for the position which he/she is being appointed/contracted, and is suitable for appointment.

4.8.3.   SA Wrap Pretoria (Pty)Ltd will use and process such employee information, as set out below for including, but not limited to, its employment records and to make lawful decisions in respect of that employee and its business.

4.8.4.   Use of employee information: Employees’ personal information will only be used for the purpose for which it was collected and intended. This includes, but is not limited to:

4.8.4.1.       Submissions to the Department of Labour

4.8.4.2.       Submissions to the Receiver of Revenue

4.8.4.3.       For audit and recordkeeping purposes

4.8.4.4.       In connection with legal proceedings

4.8.4.5.       In connection with and to comply with legal and regulatory requirements

4.8.4.6.       In connection with any administrative functions of the Company

4.8.4.7.       Disciplinary action or any other action to address the employee’s conduct or capacity.

4.8.4.8.       In respect of any employment benefits that the employee is entitled to

4.8.4.9.       Pre- and post-employment checks and screening

4.8.4.10.    Any other relevant purpose to which the employee has been notified.

4.8.5.   Should information be processed for any other reason; the employee will be informed accordingly.

4.9. Collection of Member / Client/Supplier information:

4.9.1.   For purposes of this Policy, clients include potential, past and existing members and clients. Suppliers include all vendors which contract with SA Wrap Pretoria (Pty)Ltd, whether once off or recurring, in respect of products and services.

4.9.2.   SA Wrap Pretoria (Pty)Ltd collects and processes its members’, clients’ and suppliers’ personal information, such as that mentioned hereunder. The type of information will depend on the need for which it is collected and will be processed for that purpose only. Further examples of personal information collected from clients include, but is not limited to:

4.9.2.1.       The client/supplier’s identity number, name, surname, address, postal code

4.9.2.2.       The client/supplier’s residential and postal address

4.9.2.3.       Contact information

4.9.2.4.       Banking details

4.9.2.5.       Company registration number

4.9.2.6.       Full name of the legal entity

4.9.2.7.       Tax and/or VAT number

4.9.2.8.       Details of the person responsible for the client’s/supplier’s account

4.9.3.   SA Wrap Pretoria (Pty)Ltd also collects and processes clients personal information for marketing purposes in order to ensure that its products and services remain relevant to our clients and potential clients.

4.9.4.   Use of client/supplier information:

4.9.4.1.       The client/supplier’s personal information will only be used for the purpose for which it was collected and as agreed. This may include, but not be limited to:

4.9.4.2.       Providing products or services to members/clients

4.9.4.3.       In connection with sending accounts and communication to a client in respect of services rendered.

4.9.4.4.       Payment of suppliers and communication in respect of services rendered.

4.9.4.5.       Referral to other service providers

4.9.4.6.       Confirming, verifying and updating client/supplier details

4.9.4.7.       Conducting market or customer satisfaction research

4.9.4.8.       For audit and record keeping purposes

4.9.4.9.       In connection with legal proceedings

4.9.4.10.    In connection with and to comply with legal and regulatory requirements or when it is otherwise allowed by law.

4.10.             Disclosure of personal information

4.10.1.                SA Wrap Pretoria (Pty)Ltd may share employees’ and clients/suppliers’ personal information with authorised third parties as well as obtain information from such third parties for reasons set out above.

4.10.2.                SA Wrap Pretoria (Pty)Ltd may also disclose employees’ or clients/suppliers’ information where there is a duty or a right to disclose in terms of applicable legislation, the law or where it may be necessary to protect the rights of the organisation or it is in the interests of the data subject.


5. SAFEGUARDING OF PERSONAL INFORMATION AND CONSENT

5.1. SA Wrap Pretoria (Pty)Ltd shall review its security controls and processes on a regular basis to ensure that personal information is secure.

5.2. It will take appropriate, reasonable technical and organisational measures to prevent loss or damage or unauthorised destruction of personal information, and unlawful access to or processing of personal information. This will be achieved by –

5.2.1.   Identifying internal and external risks

5.2.2.   Establishing and maintaining appropriate safeguards

5.2.3.   Regularly verifying these safeguards and their implementation

5.2.4.   Updating the safeguards

5.2.5.   Implementing generally accepted information security practices and procedures.

5.3. SA Wrap Pretoria (Pty)Ltd shall appoint an Information Officer and Deputy Information Officer who is/are responsible for compliance with the conditions of the lawful processing of personal information and other provisions of POPI.

Information Officer details:

5.3.1.1.       Name: Hendrik van Vuuren

5.3.1.2.       Telephone number: 083 600 0073

5.3.1.3.       Postal address: P O Box 11008, Tierpoort, Pretoria, 0056

5.3.1.4.       Physical address: 127 Luiperd str, Tierpoort, Pretoria

5.3.1.5.       Email address: info@sawrap.co.za

5.3.1.6.       Deputy Information Officer

5.3.1.7.       Name: Lynette Lombard

5.3.1.8.       Telephone number: 083 600 0073

5.3.1.9.       Postal address: P O Box 11008, Tierpoort, Pretoria, 0056

5.3.1.10.    Physical address: 127 Luiperd str, Tierpoort, Pretoria

5.3.1.11.    Email address: info@sawrap.co.za

5.4. The specific responsibilities of the Information Officer and his/her Deputy include –

5.4.1.   The development, implementation, monitoring and maintenance of a compliance framework.

5.4.2.   The undertaking of a personal information impact assessment to ensure that adequate measures and standards exist in order to comply with the conditions for the lawful processing of personal information.

5.4.3.   The development, monitoring and maintenance of a manual, as well as the making available thereof, as prescribed in section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000)

5.4.4.   The development of internal measures, together with adequate systems to process requests for information or access thereto; and

5.4.5.   To ensure that company staff awareness sessions are conducted regarding the provisions of the Act, regulations made in terms of the Act, codes of conduct, or information obtained from the Regulator.

5.5. Employment contracts/addendums thereto, containing relevant consent clauses for the use and storage of employee information, or any other action so required, in terms of POPI are signed by every employee.

5.6. On an ongoing basis, all suppliers, insurers and other third-party service providers are required to sign a service level agreement guaranteeing their commitment to the Protection of Personal Information.

5.7. Consent to process client/supplier information is obtained from clients/members/suppliers (or a person who has been given authorisation from the client/member to provide the client’s personal information) and suppliers at sign on/appointment/contracting.


6. DIRECT MARKETING

6.1. The company shall ensure that:

6.1.1.   It does not process any personal information for the purpose of direct marketing (by means of any form of electronic communication, including automatic calling machines, SMS’s or e-mail) unless the data subject has given his, her or its consent to the processing or is an existing customer.

6.1.2.   It will only approach data subjects, whose consent is required and who have not previously withheld such consent, once in order to request the consent. This will be done in the prescribed manner and form.

6.1.3.   The data subjects will only be approached for the purpose of direct marketing of SA Wrap Pretoria (Pty)Ltd’s own similar products or services. In all instances, the data subject shall be given a reasonable opportunity to object, free of charge and in a manner free of unnecessary formality, to such use of his, her or its electronic details at the time when the information is collected.

6.1.4.   Any communication for the purpose of direct marketing will contain details of the identity of the sender or the person on whose behalf the communication has been sent and an address or other contact details to which the recipient may send a request that such communications cease.


7. TRANSFER OF INFORMATION OUTSIDE OF SOUTH AFRICA

7.1. SA Wrap Pretoria (Pty)Ltd will not transfer personal information about a data subject to a third party who is in a foreign country unless one or more of the following apply:

7.1.1.   the third party is subject to a law, binding corporate rules or a binding agreement which provides an adequate level of protection of personal information and effectively upholds principles for reasonable processing of the information.

7.1.2.   the data subject consents to the transfer

7.1.3.   the transfer is necessary for the performance of a contract between the data subject and the company

7.1.4.   the transfer is necessary for the conclusion or performance of a contract concluded in the interest of the data subject between the company and a third party; or

7.1.5.   the transfer is for the benefit of the data subject, and it is not reasonably practicable to obtain the consent of the data subject to that transfer and if it were reasonably practicable to obtain such consent, the data subject would be likely to give it.


8. SURVEILLANCE SYSTEMS

8.1. Video footage and/or voice/telephone calls that have been recorded, processed and stored via CCTV camera or other surveillance systems constitute personal information. As such SA Wrap Pretoria (Pty)Ltd will make all employees, members, clients or data subjects aware as to the use of CCTV/other surveillance on the premises.


9. SECURITY BREACHES

9.1. Should SA Wrap Pretoria (Pty)Ltd detect a security breach on any of its systems that contain personal information, it shall take the required steps to assess the nature and extent of the breach in order to ascertain if any information has been compromised.

9.2. SA Wrap Pretoria (Pty)Ltd shall notify the affected parties should it have reason to believe that their information has been compromised. Such notification shall only be made where the organisation can identify the data subject to which the information relates. Where it is not possible it may be necessary to consider website publication and whatever else the Information Regulator prescribes.

9.3. Notification will be provided in writing by means of either:

9.3.1.   email

9.3.2.   registered mail

9.3.3.   the organisation’s website

9.4. The notification shall provide the following information where possible:

9.4.1.   Description of possible consequences of the breach

9.4.2.   Measures taken to address the breach

9.4.3.   Recommendations to be taken by the data subject to mitigate adverse effects.

9.4.4.   The identity of the party responsible for the breach

9.5. In addition to the above, SA Wrap Pretoria (Pty)Ltd shall notify the Regulator of any breach and/or compromise to personal information in its possession and work closely with and comply with any recommendations issued by the Regulator.

9.6. The following will apply in this regard:

9.6.1.   The Information Officer will be responsible for overseeing the investigation.

9.6.2.   The Information Officer will be responsible for reporting to the Information Regulator within 3 working days of a breach/ compromise to personal information.

9.6.3.   The Information Officer will be responsible for reporting to the Data Subject(s) within 3 working days, as far as is reasonable and practicable, of a breach/ compromise to personal information.

9.6.4.   The timeframes above are guidelines and depending on the merits of the situation may require earlier or later reporting.


10. ACCESS AND CORRECTION OF PERSONAL INFORMATION

10.1.             Employees and members/clients have the right to request access to any personal information that SA Wrap Pretoria (Pty)Ltd holds about them.

10.2.             Employees and members/clients have the right to request SA Wrap Pretoria (Pty)Ltd to update, correct or delete their personal information on reasonable grounds. Such requests must be made to the Information Officer (see details above) or to SA Wrap Pretoria (Pty)Ltd’s head office (see details below).

10.3.             Where an employee or client objects to the processing of their personal information, SA Wrap Pretoria (Pty)Ltd may no longer process said personal information. The consequences of the failure to give consent to process the personal information must be set out before the employee or client confirms his/her objection.

10.4.             The client or employee must provide reasons for the objection to the processing of his/her personal information.

10.4.1.                Head office details

10.4.2.                Name: SA Wrap Pretoria (Pty)Ltd

10.4.3.                Telephone number: 083 600 0073

10.4.4.                Physical address: 127, Luiperd str. Pretoria, 0056

10.4.5.                Email address: info@sawrap.co.za


11. WILL WE DISCLOSE THE INFORMATION WE COLLECT TO THIRD PARTIES?

11.1.             SA Wrap Pretoria (Pty)Ltd Site/Webpages will disclose personal information when required by law or in the good-faith belief that such action is necessary to:

11.1.1.                conform to the edicts of the law or comply with a legal process served on SA Wrap Pretoria (Pty)Ltd;

11.1.2.                protect and defend the rights or property of SA Wrap Pretoria (Pty)Ltd or visitors to SA Wrap Webpages;

11.1.3.                identify persons who may be violating the law, the legal notice, or the rights of third parties;

11.1.4.                co-operate with the investigations of purported unlawful activities;

11.1.5.                for the purpose of carrying out credit checks on potential buyers

11.2.             We may share your personal information with our affiliates and business partners in order to improve the products, services and offers provided to you as well as our affiliates and business partners. Where this occurs, we require our business partners and affiliates to honour this privacy policy and the provisions of PoPIA generally.

11.3.             We maintain a strict “No-Spam” policy. We will also not sell or rent your email address to a third-party.


12. RETENTION OF RECORDS

12.1.             SA Wrap Pretoria (Pty)Ltd is obligated to retain certain information, as prescribed by law. This includes but is not limited to the following:

12.1.1.                With regard to the Companies Act, No. 71 of 2008 and the Companies Amendment Act No 3 of 2011, hard copies of the documents mentioned below must be retained for 7 years:

12.1.2.                Any documents, accounts, books, writing, records or other information that a company is required to keep in terms of the Act.

12.1.3.                Notice and minutes of all meetings, including resolutions adopted.

12.1.4.                Copies of reports presented at the annual general meeting.

12.1.5.                Copies of annual financial statements required by the Act and copies of accounting records as required by the Act.

12.2.             The Basic Conditions of Employment No. 75 of 1997, as amended, requires the organisation to retain records relating to its staff for a period of no less than 3 years.


13. AMENDMENTS TO THIS POLICY

13.1.             Amendments to this Policy will take place from time to time subject to the discretion of SA Wrap Pretoria (Pty)Ltd and pursuant to any changes in the law. Such changes will be brought to the attention of employee’s, members and clients where it affects them.


14. REQUESTS FOR INFORMATION

14.1.             In terms of requests to be processed under POPI, the following forms shall be used –

14.1.1.                Objection to the processing of personal information – A data subject who wishes to object to the processing of personal information in terms of section 11(3)(a) of the Act, must submit the objection to the responsible party on Form 1. Download Form 1 here

14.1.2.                Request for correction or deletion of personal information or destruction or deletion of record of personal information – A data subject who wishes to request a correction or deletion of personal information or the destruction or deletion of a record of personal information in terms of section 24(1) of the Act, must submit a request to the responsible party on Form 2. Download Form 2 here

14.1.3.                Request for data subject’s consent to process personal information – A responsible party who wishes to process personal information of a data subject for the purpose of direct marketing by electronic communication must submit a request for written consent to that data subject, on Form 4. Download Form 4 here

14.1.4.                Submission of complaint – Any person who wishes to submit a complaint contemplated in section 74(1) of the Act must submit such a complaint to the Regulator on Part I of Form 5. A responsible party or a data subject who wishes to submit a complaint contemplated in section 74(2) of the Act must submit such a complaint to the Regulator on Part II of Form 5. Download Form 5 here

14.2.             In terms of requests for information under PAIA, the provisions of the PAIA Sec 51 Manual must be complied with and Form C completed. Download Form C here.

14.3.             Any requests and/ or advice can be directed to the Information Officer set out in this policy and in the Sec 51 PAIA manual.