1.1. Are ex factory (delivery at extra cost.)
1.2. All prices are as per our current price list or as per individual agreement. Preferential or Volume pricing will only apply to paid-up and/or up-to-date accounts.
1.3. Price increases are subject to change without prior notice.
1.4. ALL PRICES EXCLUDE VAT.
2.1. Usually 5 - 7 Working days following the date of order (lead times may vary depending on total orders received, changes in orders, custom orders and availability of stock from suppliers).
2.2. Although SA Wrap Pretoria (Pty) Ltd will strive to complete orders in 5 to 7 working days following the date of order, SA Wrap Pretoria (Pty) Ltd have no control over external factors and will not be held liable for any damages suffered due to late delivery.
2.3. Lead times apply only to customers that are up to date with their deposits, payments and accounts.
Ownership of Goods
3.1. Goods remain the property of SA Wrap Pretoria (Pty) Ltd until paid for in full.
3.2. SA Wrap Pretoria (Pty) Ltd retains the right to dispose of goods, not paid for in full and/or collected, within 6 months after execution of an order.
Orders, Changes & Cancellations
4.1 A “small order levy” will apply to all orders smaller than 4.2 square M
4.2 The responsibility lies with the customer to confirm whether an order has been received
4.3 Only clear and concise instructions that are in writing or electronically transmitted will be accepted as an official order
4.4 Changes will only be accepted 24 hours after placing an order, thereafter the customer will be held responsible for the invoice value of items, additional costs incurred and the cost of additional items
4.5 Failure by the customer to respond on time and rectify incorrect details on the quotation will be interpreted as a correct order and will be executed as such.
4.6 SA Wrap reserves the right to cancel a job/production order at any given time at its own discretion and refund any deposits that may have been paid by the customer.
Quality & Delivery
5.1. The customer is responsible to check for correctness, quality and quantity on delivery and acceptance of goods.
5.2. Any shortages and or defects must be indicated, in writing, on the Invoice or proof of delivery (POD), by the customer.
5.3. No claims will be accepted once a P.O.D. (proof of delivery) has been signed acknowledging acceptance of goods.
5.4. Goods will not be delivered without a signed P.O.D.
5.5. The signature of the client or any of his/her representatives on the invoice shall be prima facie proof of proper delivery.
5.6. All goods will be delivered on a scheduled route unless otherwise agreed.
5.7. Customers will be notified of approximate delivery times, and are responsible to ensure timely, free and fair access to premises where SA Wrap must deliver. In the case of large items and/or orders or difficult access, customers will be responsible for help to offload. Re-delivery will be scheduled and charged for in cases where our drivers have to wait for more than 15 minutes to offload or get access.
5.8. Goods scheduled to be dispatched via courier will be deemed as delivered, on collection of said goods from SA Wrap Pretoria (Pty) Ltd.
Replacement of Goods
6.1. In the event where goods has to be replaced for whatever reason, SA Wrap Pretoria (Pty) Ltd will not be held responsible for any additional costs, claims or consequential costs unless specifically agreed to in writing by SA Wrap Pretoria (Pty) Ltd and the customer.
6.2. In the event where goods are replaced, the original goods will be returned to SA Wrap Pretoria (Pty) Ltd within 7 days after replacement of the product. Said goods will be returned in the same condition as when originally delivered, failing which the customer accepts ownership and will be held responsible for payment of these goods.
7.1. C.O.D. sales;
7.1.1. Purchases under R5 000 to be paid in full upon order.
7.1.2. On Purchases between R5 000 and R50 000 a deposit of 50% will be required on placement of an order, balance to be paid at least one day pre-delivery or collection.
7.1.3. On Purchases over R50 000 full payment is required on the placement of an order.
7.2. Account sales;
7.2.1. No job will be placed into production unless payment reflects in our account or an up to date, signed and approved credit application agreement is in place.
7.3. For the purpose of any legal proceedings against the customer for non-payment, the latter consents to the jurisdiction of the magistrate’s court on acceptance of the quotation, but SA Wrap Pretoria (Pty) Ltd reserves the right to institute action in the high court of South Africa. In the event of legal proceedings against the customer, the latter shall be liable to pay all costs on an attorney-client scale as well as administration, tracing and collection costs.
7.4. The onus of proof of payment will be on the customer.
Risk & Claims
8.1. All risks pertaining to the goods shall pass to the customer on collection, on dispatch, or in case of delivery, delivery to the delivery address.
8.2. Claims for patent and latent defects shall only be considered should such claims be made in writing and submitted to SA Wrap Pretoria (Pty) Ltd within seven (7) days after execution of an order.
8.3. SA Wrap Pretoria (Pty) Ltd will not remanufacture, or be held liable for any possible colour differences in foil where goods were manufactured/ordered on different dates, or manufactured in different batches.
9.1. SA Wrap Pretoria (Pty) Ltd will assume that on request for a quote or on placement of an order customers have thoroughly familiarized themselves with the product, and have taken notice of the FAQ (frequently asked questions) on the website, especially the sections that deal with product installation, care and maintenance.
Read FAQ's (Frequently Asked Questions) Here:
9.2. No variation of, additions to, or waiver of these terms and conditions on the part of either party will be of force or effect, unless reduced to writing and signed by, or on behalf of, both SA Wrap Pretoria (Pty) Ltd and the customer.
9.3. SA Wrap Pretoria (Pty) Ltd will not be held responsible or alternatively accept responsibility for any additional costs, claims or consequential costs unless specifically agreed to in writing by SA Wrap Pretoria (Pty) Ltd and the customer.
9.4. SA Wrap Pretoria (Pty) Ltd reserves the right to change these terms and conditions of business at any given time, without prior notice.